40多年了, 伊利诺斯成瘾康复研究所, UnityPoint Health的附属公司, has provided inpatient and outpatient services for adults struggling with addiction. IIAR提供酒精, 药物依赖, and process addiction treatment services at four locations across central and northern Illinois.SEE MORE RESULTSCONTACT US
After a massive effort to integrate 18 clinics into a new health system—including the standardization of front-end workflows to support the migration of all clinics onto one EHR platform—ambulatory leadership at the University of Kansas Health System (UKHS) wanted to assess the state of clinic operations and improve performance. As a world-class academic medical center and destination for complex care and diagnosis, it is a priority of UKHS that patients seeking care at its facilities have timely and convenient access to healthcare services. As such, leadership sought to deploy a deliberate performance improvement (PI) effort to make enhancements to patient access, satisfaction, 和诊所吞吐量. 保持平衡, UKHS also wanted to simultaneously determine ways to improve the satisfaction of its providers and staff providing the care.SEE MORE RESULTSCONTACT US
uhealth是一个高度复杂的系统，有150多个流动地点, 12 hospitals, 和大约3,科罗拉多州和怀俄明州南部的3万名供应商. The system includes academic physicians who are part of the University of Colorado School of Medicine’s faculty and community-based physicians who are employed through UCHealth Medical Group. In summer 2015, executive leadership identified two high priority areas in need of improvement. First, 提高工作效率和病人满意度, the practice and care teams’ communication processes with patients needed a dramatic overhaul. 第二，需要扩大患者获得护理的途径. UCHealth decided to address these priorities by deploying system resources for patient-facing support services, 例如预约安排, 通过一个集中的病人联络中心.SEE MORE RESULTSCONTACT US
bat365在线平台是有组织的和有效的，让我们每周都有消息. 他们是伟大的沟通者, 这让我对正在发生的事情充满信心, 我们在这个过程中处于什么位置, 我们达到了目标."
bat365在线平台帮助我们了解了行为健康bat365在线平台的真实需求, as well as workflow and throughput issues that constrained our capacity to serve our community. Together, 我们确定了围绕人员配备的战略规划机会, resources, 资本投资, and reimbursement to develop regional partnerships that improve access to behavioral health services.”
Partnering with ECG during the initial development of the contact center and through the first series of ‘go-live’ events at the practices we were onboarding was instrumental in our success. The workflows that we developed and the methods of communication and change that were implemented helped us greatly with culture and operational change across our entire system."
ECG’s approach to our work and our company culture is based on the belief that diversity of perspective is what builds the strongest team. We put this belief into practice through our Diversity and Inclusion initiatives, 以及我们的多学科项目团队. 通过继续教育和共享学习, open dialogue, and an intentional effort to hold space for different perspectives we are able to build better solutions for our clients, 鼓励一种基于尊重的文化, opportunity, and appreciation.
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